Creating An Email Account

Before proceeding, you'll be required to setup an e-mail address within cPanel before setting it up in Microsoft Outlook 2013. View the guide here: Guide: Creating an email account

If your email address already exists within cPanel, please proceed with following the instructions below.

In this knowledgebase article we will assist you with adding and configuring a new email account in Microsoft Outlook 2013, we assume that you have already created your email account within your cPanel account.

1. Open Microsoft Outlook 2013.
2. Click File.

   
   
   
   

3. Click Info from the left side menu.
4. Click Account Settings.
5. Select the Account Settings... option from the drop down.

   
   
   
   

6. Under the Email tab, click New.

   
   
   
   

7. Select the Manual setup or additional server types radio option then click Next.

   
   
   
   

8. Select the POP or IMAP option and click Next.

   
   
   
   

9. Complete the settings as follows:
   Your Name: The name you would like to be displayed when people receive your emails.
   Email Address: The email address you are adding to Outlook 2013.
   Account Type: Select POP3 or IMAP from the drop down.
   Incoming mail server: This would be mail.yourdomain.com, where yourdomain.com is your domain name or alternatively you can use the server hostname.
   Outgoing mail server: This would be mail.yourdomain.com, where yourdomain.com is your domain name or alternatively you can use the server hostname.
   User Name: This would be your full email address. eg. johnsmith@yourdomain.com
   Password: This would be the password used for this email account when creating it in your cPanel.
   Remember Password: We recommend leaving this checked by default to avoid having to enter your password every time you want to send or receive an email.

   
   
   
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10. Click More Settings.
11. Select the Outgoing Server tab.
12. Select My outgoing mail sever (SMTP) requires authentication and Use same settings as incoming mail server.

    
    
    
    

13. Select the Advanced tab. Members can choose whether to use SSL or not, both are support on all of our servers.
    
    Without SSL Encryption
    This server requires an encrypted connection (SSL) = Unselected.
    Change the Incoming server number to 143 for IMAP to port 110 for POP3.
    Change the Outgoing server (SMTP) number to 25 or port 587 if your ISP blocks port 25.
    Use the following type of encrypted connection = None.
    
    With SSL Encryption
    This server requires an encrypted connection (SSL) = Selected.
    Change the Incoming server number to 993 for IMAP to port 995 for POP3.
    Change the Outgoing server (SMTP) number to 465.
    Use the following type of encrypted connection = SSL.
    
    
    
    
    
14. Click OK.
15. Click Next then Finish.

You have now completed setting up your email account on Microsoft Outlook 2013.