How To Fix Email Settings in Outlook 2016 / 2013 / 2010

If your email account has stopped working, an update or crash may have caused some settings to change. This guide will take you through the email settings so you can go through and fix everything up.
Before you start:
A) Make sure you have the correct email settings for your account. Click here for a guide on finding your correct email settings. Other than the username (Email Address) and password, all settings will be exactly the same for all email accounts on the same domain.
B) If you're unsure what your email password is, click here for a guide on how to change it
 
Step 1 - Click on FILE
3e6961eaad0f15ba2ad915e7f426aebfccfbcfd9?t=697653ba1f1fd45201e966e458d5ae8c
Then click on the Account Settings option (click Account Settings, then click the next box named Account Settings)
a3d3820f30996dd47428e4cd9e42be3a61f05c97?t=ce1c435de51f3c849eba5bc979daeb5e
 
Step 2 - (1) Select the account you want to fix, then (2) click Change
64fc961a33bf173cfe911c49cbfe1a96ccede331?t=011bf3d32065a7df92499bf5671fb44c
 
Step 3 -
(1) The Email Address and Username should both show the full email address
(2) Incoming and Outgoing mail server should be the same
(3) If your password is in there, keep it as it is. Come back to this and re-add the password if your email still fails after checking the other settings
(4) Make sure the "Require logon using Secure password" box is unticked
(5) Click More Settings
0cb617de21856c97004a94cf1652182f130433db?t=eecd956aa37665d0c503945d5909d34d
 
Step 4 - Make sure the "My outgoing server" box is ticked, and "use same settings as my incoming" is selected. Click on the Advanced tab one this is set.
887321c5efde9b6f40253363623d1335cf6df6e3?t=fe1de050b1158c0abf2eac6ce0951f6f
 
Step 5 - Make sure the Server Port Number and Root folder path settings are the same as bellow. The port/encryption settings are universal (every email service in the world uses these same numbers). Click OK once that's done.
72c4e29959651fe3090b03de7acf490f020548e4?t=1bb6c0907be92ecf95a2b5963681e498
 
NOTE: On rare occasions, due to some network settings on your router/firewall/office network, the SSL settings above don't work. If you continue having problems, try these settings instead
3d567b0902e61fd8f60cf7f81082496c5ab8d3e2?t=2c03e0b1cd887744ced3bdce3e5a97d7
 
Step 6 - Once that's done, click Next > Outlook will set your email.
725141fdfd9f366c9c1cd3a0f7fd0c16134787a7?t=687895335a4198f437d282320f00613e
 
If everything is correct, you'll see something like this.
b389d9711bd859aa113a9722ac39949065a83a7e?t=56037614f9b98a57bddcf0f5060cfe06


Did you find this article useful?