How To Change The Primary Domain in cPanel And Retain Email Accounts

Normally, when you change the primary domain of a cPanel account, the email accounts will switch from @olddomain to @newdomain. However, there is a method you can use to preserver those email accounts and their contents.

Step 1 - Add your new domain as an Alias (click here for a guide)

Step 2 - Create an email account (something like test@newdomain.com.au) in cPanel (click here for a guide)

Step 3 - Remove the new domain Alias from cPanel

Step 4 - Change the cPanel account's primary domain. You'll need to submit a support ticket to us so we can do this for you.

Step 5 - Add the old domain as either an Addon or Alias

If you check the Email Accounts section of cPanel after this, you'll see that all the original email accounts and their contents are there. If this didn't work, feel free to submit a support ticket through https://members.panthur.com.au/clientarea.php so we can resolve this for you.