If you would like our support team to do this for you, submit a support ticket through https://members.panthur.com.au/clientarea.php and let us know which email account to restore, and if possible, it's password. A $40 charge will apply.

Note: This process uses our automated backups, which go back 30 days.

First, Create the email account again. Make sure the name is spelt exactly the same. If possible, use the same password.

Click here for our guide to make the email account in cPanel

Note : If the email account was set up on a device as POP, the emails may have been downloaded onto the device and deleted from the server (as that's how POP normally works), meaning the emails may not have been backed up.

Step 1 - Click on the R1Soft Restore Backups icon (or, for Dedicated Servers, log into Idera, which is more or less the same application).




Step 2 - Click on the orange folder icon to the right of the restore point you want to restore from




Step 3 - Double click on Home




Step 4 - Double click on mail




Step 5 - Double click on the domain name listed (should only show your primary domain)




Step 6 - Double click on the domain name for the email account that you want to be restored




Step 7 - Tick the box for the user/email account you want to be restored and hit Restore Selected




Step 8 - Click Restore to confirm you want the restore to begin




Step 9 - Once the restore is complete, you'll see a screen that looks like this



If your email account is set up on an email program like your phone or Outlook, either hit the Send/Receive all emails menu (most email clients should have a similar option) or wait a few minutes as some email clients are on a 15min timer where they check for new emails automatically.