If you have recently moved your hosting to PANTHUR, then it is likely you have tried to open your website using a web browser before your updated DNS settings have reached your own ISP (Internet Service Provider).

DNS is a distributed system and PANTHUR is not in control of your ISP's own DNS servers (the ones you use to resolve website addresses every day).



If you try to open your website and see a URL that ends with cgi-sys/defaultwebpage.cgi then the most common possibility is Web browser caching, not that your website is broken.

• Your website is most likely working correctly, because your web browser is caching a redirection previously sent by our server, it is not bothering to fetch the valid website and instead is going straight to the previous redirection page (the defaultwebpage.cgi URL that our server will provide when it does not yet recognise a new domain).

Resolution: Please clear your web browser cache and then restart your web browser. You may also flush your DNS cache following the guide listed here: http://docs.cpanel.net/twiki/bin/view/AllDocumentation/ClearingBrowserCache

• If you have not updated your name servers to PANTHUR, but have pointed the domain A records to our servers IP address, then you will want to double check the IP address that was set for that domain to make sure it is the correct IP. You can find the IP address in the account information email we send you.

If you still have issues, please open a ticket by going to https://www.panthur.com.au/contact and we will check this for you.