Despite the message 'Internal Server Error', this error is most likely nothing to do with the servers configuration. There are two popular causes for this error:
Invalid .htaccess File
The .htaccess file in your account is very sensitive to changes. If you have recently modified it, that is most likely the cause of the 'Internal Server Error'. To find out if this is the cause, follow the below steps:
Diagnosing .htaccess Issues
1. Locate your .htaccess file, if the error is occouring on the main page of your website, eg http://www.yourdomain.com/ - then you will need to locate the .htaccess file in the public_html directory
2. Rename is to old.htaccess or .htaccessold - Anything will do, as long as it isn't called '.htaccess'
3. Try to load your site again. If it works, the issue is related to your .htaccess file. It will contain bad syntax or invalid statements, if you are unsure what is causing the error, please contact us via a support ticket: https://members.panthur.com.au/mytickets/
4. If the site still doesn't load, please move onto the next step regarding 'File Permissions'
Common directives that Panthur does not allow in .htaccess files:
FollowSymLinks - if you need to use this, please replace it with SymLinksIfOwnerMatch - it does the same thing but more securely. php_flag php_value php_admin_flag php_admin_value - do not use these in .htaccess, as they will give an error.
File Permissions Set Incorrectly
The error displayed may be because the server is refusing to display your website, as its file permissions are set incorrectly, causing it to be insecure. It is a safety feature of our servers.
To resolve the issue, you will need to correct the permissions back to default. Files must be 644 & folders must be 755. If you are uncertain on what you need to do, we provide you with a tool to correct them for you.
Automatically Fixing File Permissions
1. Open up your hosting account management: https://members.panthur.com.au/myhosting/
2. Select 'Permissions Fixer' from the blue actions drop down menu next to your domain
3. Read the information on that page & click 'Fix Permissions' when you understand the consequences of this tool
4. Try to access your website again. If you still cannot access it, please contact us, stating you have tried to fix the file permissions: https://members.panthur.com.au/mytickets/
Sometimes the permissions of your public_html directory can be wrong and can cause this error, if you are still experiencing this issue after running the permissions fixes please check that permissions for your public_html folder are set to 750.
Account Resource Usage exceeded
Another cause for this error is that your account has exceeded its allowed resource usage and your processes are being delayed or not processed.
Invalid .htaccess File
The .htaccess file in your account is very sensitive to changes. If you have recently modified it, that is most likely the cause of the 'Internal Server Error'. To find out if this is the cause, follow the below steps:
Diagnosing .htaccess Issues
1. Locate your .htaccess file, if the error is occouring on the main page of your website, eg http://www.yourdomain.com/ - then you will need to locate the .htaccess file in the public_html directory
2. Rename is to old.htaccess or .htaccessold - Anything will do, as long as it isn't called '.htaccess'
3. Try to load your site again. If it works, the issue is related to your .htaccess file. It will contain bad syntax or invalid statements, if you are unsure what is causing the error, please contact us via a support ticket: https://members.panthur.com.au/mytickets/
4. If the site still doesn't load, please move onto the next step regarding 'File Permissions'
Common directives that Panthur does not allow in .htaccess files:
FollowSymLinks - if you need to use this, please replace it with SymLinksIfOwnerMatch - it does the same thing but more securely. php_flag php_value php_admin_flag php_admin_value - do not use these in .htaccess, as they will give an error.
File Permissions Set Incorrectly
The error displayed may be because the server is refusing to display your website, as its file permissions are set incorrectly, causing it to be insecure. It is a safety feature of our servers.
To resolve the issue, you will need to correct the permissions back to default. Files must be 644 & folders must be 755. If you are uncertain on what you need to do, we provide you with a tool to correct them for you.
Automatically Fixing File Permissions
1. Open up your hosting account management: https://members.panthur.com.au/myhosting/
2. Select 'Permissions Fixer' from the blue actions drop down menu next to your domain
3. Read the information on that page & click 'Fix Permissions' when you understand the consequences of this tool
4. Try to access your website again. If you still cannot access it, please contact us, stating you have tried to fix the file permissions: https://members.panthur.com.au/mytickets/
Sometimes the permissions of your public_html directory can be wrong and can cause this error, if you are still experiencing this issue after running the permissions fixes please check that permissions for your public_html folder are set to 750.
Account Resource Usage exceeded
Another cause for this error is that your account has exceeded its allowed resource usage and your processes are being delayed or not processed.
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